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Oxford Innovation

Assistant Centre Manager

  • Harwell, Oxfordshire

  • Up to £25,000 p.a.

  • Permanent

Oxford Innovation’s Innovation Centres division operates a network of centres that provide flexible office and laboratory space and business support services to companies throughout the UK. Our clients are Universities, investors and public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage more than twenty five centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies.

About the role

Major objectives of the role:

  • To provide support to either the Centre Director/Manager, as appropriate, in all aspects of sales, marketing and operational activities to attract new customers to the centre and ensure retention of existing customers.
  • To deliver exceptional customer service levels, supporting the Centre Director/Manager with overall management control and accountability for the commercial performance of the centre.
  • To act effectively as Centre Manager in the absence of the Centre Director/Manager.
  • Assist with setting, monitoring and developing the standards of the building’s presentation, including cleanliness, health and safety and security.
  • Primary responsibility for implementing the agreed standard operating procedures and monitoring criteria with the centre team.
  • Centre Walk rounds .
  • Maintaining agreed standards on all vacant rooms. Including photographing and documenting prior to move ins and immediately after move outs.
  • Maintain Centre Asset register.
  • With support from ‘Operations’ ensure compliance with statutory and mandatory obligations under the Health and Safety at Work Act.
  • Maintain and deliver the Planned Preventative Maintenance (PPM) schedule in a timely manner .
  • Report any reactive maintenance issues in the centre and oversee the works through to completion.
  • Assist in Procurement and management of Contractors, Suppliers and Consumables.
  • Manage assets, stock and inventory and replenish consumables where required.
  • Assist in setting up, reporting and maintaining in-house IT systems.
  • Where applicable ensure that all information is dealt with in accordance with GDPR and Money Laundering Regulations.
  • Maintain records and documentation to comply with our Quality Management System ISO9001:2015.
  • Contributing to developing a culture of quality service and customer care in all areas by encouraging open and honest feedback from the staff and tenants, assisting with regular tenant surveys and regular staff coaching.
  • Strong contribution to promoting and building the centre’s reputation for exceptional standards of customer care.
  • In the absence of the Centre Director/Manager, ensure that an appropriate competent employee is always on duty and able to deal with emergency procedures.
  • Attend training courses and meetings as and when requested to do so, being responsible for own development.
  • Undertake any additional tasks as proposed by the Centre Director/Manager.

What we're looking for

Experience:

  • Experience in the operational running of an asset of the size, character and quality of the relevant centre
  • Previous experience in a letting office environment preferred
  • Clearly identifiable management skills in order to manage a team within a service environment, ensuring overall performance is maximised
  • Evidence of negotiation skills within previous roles

Personal Competences:

  • Attention to detail/completer finisher
  • Excellent administrative and organisational skills
  • Good communication skills, tactful and persuasive
  • Highly self-motivated and proactive with a desire to contribute to the company more widely
  • Client and customer services focussed
  • Ability to work under pressure and multi task
  • Motivate, lead and delegate tasks to team.
  • Team player and team leader
  • IT literate